Emerson Certifies Lakeside Process Controls to Deliver Highest Level of Customer Support
Posted: August 16, 2018
Lakeside is a member of the Emerson Impact Partner Network recognizing its proven solution capabilities, local accessibility and consistent engineering practices that produce measurable business results
Mississauga, Ontario (August 16, 2018) – Emerson awarded Lakeside yesterday with the status of Emerson Impact Partner representing the company’s highest level of customer support. Lakeside and associated Emerson Impact Partner Network companies will operate as locally-accessible, singular points of contact for leveraging the full breadth of Emerson integrated solutions and expertise.
The 21 current Emerson Impact Partner companies were awarded this status through a rigorous certification process of their facilities, procedures, engineers and local service professionals, as well as a demonstrated ability to support customer process optimization and performance improvement programs. Each partner was assessed in more than 50 certification paths to verify capabilities and compliance to Emerson standards.
Distinct from traditional manufacturer-to-third-party representative and distributor relationships, Emerson Impact Partners have a tightly integrated culture with Emerson and with each other that ensures consistent engineering practices and services across the Network to provide customers with the broadest, most responsive support organization in the industry. Combining local support with proven processes and technologies from Emerson ensures the appropriate technical resources, methods and best practices are applied to deliver improved and measurable business results for Emerson’s customers.
“Our customers appreciate consistent, high value-added services and support across the multi-site operations they run,” said Frank deJong, president North America for Emerson Automation Solutions. “Many of them cite inconsistent local support as an industry-wide problem that leads to variability in project execution and operations. As the impact of digital technologies expand across the enterprise, Emerson and our Emerson Impact Partners are uniquely positioned through a focused, systematic approach to provide the expertise and solutions that drive peer-leading performance.”
Lakeside is the exclusive sales and service channel in Central Canada for DeltaV™ control and safety systems and Plantweb™ digital ecosystem solutions. Lakeside also supplies and services Rosemount™, Micro Motion™, Fisher™, Crosby™, Anderson Greenwood™, KTM™, Keystone™, and Vanessa™ valve and pressure management products. To support successful implementation and adoption of these technologies, Lakeside provides local access to global Emerson engineering services and expertise, as well as critical integrated outage services for the full scope of automation and control assets.
Lakeside is a locally-owned business with a proven reputation for exceptional customer service and application knowledge, engineering and implementing innovative solutions, and 24/7 availability to respond to urgent customer needs. Lakeside has had a long-term collaborative relationship with Emerson since 1952 and the communities they serve, providing customers across a multitude of industries with reliable, innovative solutions, services and support.
The value of the integrated Emerson Impact Partner Network is clearly demonstrated when specialized expertise is required to augment project implementation or operational improvement teams. All members of the Network have direct access to the best available resources for everything from operational performance diagnosis to project engineering to maintenance and repair services. Additionally, each Emerson Impact Partner can seamlessly leverage the vast network of locally managed inventory and readily available OEM parts and products, ensuring fast and efficient order fulfillment.
“Our long-standing partnership with Emerson has enabled us to develop an organization that can provide value to our local customers through our people and the power of Emerson’s technology – regardless of industry or location.” said Greg Houston, president of Lakeside Process Controls, an Emerson Impact Partner.
For more information about Emerson Impact Partners, go to www.Emerson.com/EmersonImpactPartners
Lakeside, headquartered in Mississauga, Ontario (Canada), is a market leader and a member of the Emerson Impact Partner Network. We are the exclusive sales and service channel for Emerson technologies in Ontario, Manitoba and the Kivalliq region of Nunavut, providing complete automation solutions to a wide range of industries, while maintaining a high standard of safety and customer satisfaction. Lakeside operates across seven facilities in Canada – Mississauga, Winnipeg, Sudbury, Thunder Bay, Guelph, Sarnia and Port Elgin. Lakeside is recognized as a platinum member of Canada’s Best Managed Companies since 2002 and earned the distinction for Best Workplaces in Canada for 10 consecutive years.
Emerson (NYSE: EMR), headquartered in St. Louis, Missouri (USA), is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets. Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure. For more information visit Emerson.com.