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Job Purpose:
The primary purpose of this position is the provision of support to the assigned sales team in the areas of order entry, quotation activity, correspondence and other activities associated with the order fulfillment cycle.
Primary Responsibilities:
- Acting as a main point of contact for customers
- Following up with customers and carriers regarding orders
- Maintaining correspondence with customers and carriers, and creating status reports
- Assisting and collaborating with sales team, other Lakeside teams, vendors, etc. to ensure that customer needs are fulfilled while satisfying Lakeside’s policies, initiatives and business goals
- Potentially creating quotes for non-engineered products and services
- Accurately entering data into the order entry system, ensuring all items are accounted for
- Revising and reviewing orders when necessary
- Expediting existing orders
- Managing team’s product returns from the point of customer request through to completion
- Filing and documentation as appropriate
Accountabilities, Objectives and Required Skills:
- Strong interests in customer service, building customer relationships and exceeding customers’ needs
- Ability to understand current tools in detail and use them in an efficient manner
- Ability to quickly learn new tools and processes as they arise
- Excellent organizational and time management skills resulting in commitments being met
- Strong written and verbal communication
- High levels of accuracy and detail with error-free orders
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